IIIS - 2023 Conferences Proceedings

2023 Spring Conferences Proceedings

	Integrating Artificial Intelligence With Social Network Supporting New Student Onboarding: Factors Create Digital Learning Ecosystem Nguyen Ngoc Trang, Nguyen Anh Tuan, Nguyen Lan Phương Proceedings of the 14th International Conference on Society and Information Technologies: ICSIT 2023, pp. 123-128 (2023); https://doi.org/10.54808/ICSIT2023.01.123	The 14th International Conference on Society and Information Technologies: ICSIT 2023 Virtual Conference March 28 - 31, 2023 Proceedings of ICSIT 2023 ISSN: 2771-6368 (Print) ISBN (Volume): 978-1-950492-70-1 (Print)
	Authors Information \| Citation \| Full Text \| Nguyen Ngoc Trang Institute of Social Sciences Interdisciplinary, Nguyen Tat Thanh University, Ho Chi Minh City, Vietnam Nguyen Anh Tuan Vietnam - Korea University of Information Technology and Communication, Da Nang University, Da Nang City, Vietnam Nguyen Lan Phương Institute of Social Sciences Interdisciplinary, Nguyen Tat Thanh University, Ho Chi Minh City, Vietnam Cite this paper as: Trang, N. N., Tuan, N. A., Phương, N. L. (2023). Integrating Artificial Intelligence With Social Network Supporting New Student Onboarding: Factors Create Digital Learning Ecosystem. In N. Callaos, L. Robertson, B. Sánchez, T. Tran (Eds.), Proceedings of the 14th International Conference on Society and Information Technologies: ICSIT 2023, pp. 123-128. International Institute of Informatics and Cybernetics. https://doi.org/10.54808/ICSIT2023.01.123 DOI: 10.54808/ICSIT2023.01.123 ISBN: 978-1-950492-70-1 (Print) ISSN: 2771-6368 (Print) Copyright: © International Institute of Informatics and Systemics 2023 Publisher: International Institute of Informatics and Cybernetics
Abstract The digital learning ecosystem is attracting many educators to research 4.0 technology and a lifelong learning society in which Artificial intelligence (AI) plays a decisive role. In addition, the orientation and learning onboarding for new students at Vietnamese universities are still popular in the form of online messages or phone calls, so it is quite difficult and requires many resources. This article studies the integration of AI with Zalo social network, the most popular social network in Vietnam, to create an application for learning orientation for new students. The proposed principle of creating AI Chatbot applications based on the interaction mechanism between Zalo API and Chatbot Server, classification algorithms, and natural language processing, thereby designing intents and entities for the models. natural language processing and building Chatbot servers and actual servers. The results show that the new student-oriented AI Chatbot has brought the best results in cases of critical questions in an urgent time for most newly admitted students who are still confused.
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