Badr Harfoush, David Zeng, Noura Mansoura

Proceedings of the 14th International Conference on Society and Information Technologies: ICSIT 2023, pp. 99-106 (2023); https://doi.org/10.54808/ICSIT2023.01.99

Badr Harfoush
Dakota State University, Madison, South Dakota, United States

David Zeng
Dakota State University, Madison, South Dakota, United States

Noura Mansoura
Tishreen University, Latakia, Syrian Arab Republic

Cite this paper as:
Harfoush, B., Zeng, D., Mansoura, N. (2023). Impact of Organization Changes on the Significance of Critical Success Factors of Business Intelligence Delivery – Challenges and Opportunities. In N. Callaos, L. Robertson, B. Sánchez, T. Tran (Eds.), Proceedings of the 14th International Conference on Society and Information Technologies: ICSIT 2023, pp. 99-106. International Institute of Informatics and Cybernetics. https://doi.org/10.54808/ICSIT2023.01.99

While business intelligence (BI) systems are widely adopted due to the increased need for information, both external and internal factors compel businesses to adapt to dynamic changes that affect the successful delivery of BI systems. This systematic literature review (SLR) looks into how different organizational changes affect the critical success factors (CSFs) in implementing and delivering BI systems. The results of the review show that organizational strategy, structural, people-centric, and remedial changes have an impact on the significance of CSFs. Furthermore, it establishes the existence of a knowledge gap on the impact of organizational changes in the implementation and delivery of BI systems. Finally, it identifies the current challenges and opportunities and the need for further research in delivering and implementing BI systems and related CSFs.