IIIS - 2023 Conferences Proceedings

2023 Summer Conferences Proceedings

	Main Causes of Interpersonal Conflicts and How to Deal with Them Jana Ozolina, Elīna Gaile-Sarkane Proceedings of the 27th World Multi-Conference on Systemics, Cybernetics and Informatics: WMSCI 2023, pp. 248-252 (2023); https://doi.org/10.54808/WMSCI2023.01.248	The 27th World Multi-Conference on Systemics, Cybernetics and Informatics: WMSCI 2023 Virtual Conference September 12 - 15, 2023 Proceedings of WMSCI 2023 ISSN: 2771-0947 (Print) ISBN (Volume): 978-1-950492-73-2 (Print)
	Authors Information \| Citation \| Full Text \| Jana Ozolina Faculty of Engineering Economics and Management, Riga Technical University, Riga, Latvia Elīna Gaile-Sarkane Faculty of Engineering Economics and Management, Riga Technical University, Riga, Latvia Cite this paper as: Ozolina, J., Gaile-Sarkane, E. (2023). Main Causes of Interpersonal Conflicts and How to Deal with Them. In N. Callaos, E. Gaile-Sarkane, S. Hashimoto, N. Lace, B. Sánchez, M. Savoie (Eds.), Proceedings of the 27th World Multi-Conference on Systemics, Cybernetics and Informatics: WMSCI 2023, pp. 248-252. International Institute of Informatics and Cybernetics. https://doi.org/10.54808/WMSCI2023.01.248 DOI: 10.54808/WMSCI2023.01.248 ISBN: 978-1-950492-73-2 (Print) ISSN: 2771-0947 (Print) Copyright: © International Institute of Informatics and Systemics 2023 Publisher: International Institute of Informatics and Cybernetics
Abstract Interactions with others do not always go as well as one would like, this also applies to workplaces. Strong emotions arise, which can even interfere with hearing what the opponent is saying. During the research, the main reasons why conflicts arise in the workplace are investigated. This study reveals that regardless of where interpersonal conflict occurs, its root causes are the same. The study proposes five basic steps for constructive conflict resolution.
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