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International Institute of
Informatics and Systemics
2023 Summer Conferences Proceedings




Main Causes of Interpersonal Conflicts and How to Deal with Them
Jana Ozolina, Elīna Gaile-Sarkane
Proceedings of the 27th World Multi-Conference on Systemics, Cybernetics and Informatics: WMSCI 2023, pp. 248-252 (2023); https://doi.org/10.54808/WMSCI2023.01.248
The 27th World Multi-Conference on Systemics, Cybernetics and Informatics: WMSCI 2023
Virtual Conference
September 12 - 15, 2023


Proceedings of WMSCI 2023
ISSN: 2771-0947 (Print)
ISBN (Volume): 978-1-950492-73-2 (Print)

Authors Information | Citation | Full Text |

Jana Ozolina
Faculty of Engineering Economics and Management, Riga Technical University, Riga, Latvia

Elīna Gaile-Sarkane
Faculty of Engineering Economics and Management, Riga Technical University, Riga, Latvia


Cite this paper as:
Ozolina, J., Gaile-Sarkane, E. (2023). Main Causes of Interpersonal Conflicts and How to Deal with Them. In N. Callaos, E. Gaile-Sarkane, S. Hashimoto, N. Lace, B. Sánchez, M. Savoie (Eds.), Proceedings of the 27th World Multi-Conference on Systemics, Cybernetics and Informatics: WMSCI 2023, pp. 248-252. International Institute of Informatics and Cybernetics. https://doi.org/10.54808/WMSCI2023.01.248
DOI: 10.54808/WMSCI2023.01.248
ISBN: 978-1-950492-73-2 (Print)
ISSN: 2771-0947 (Print)
Copyright: © International Institute of Informatics and Systemics 2023
Publisher: International Institute of Informatics and Cybernetics

Abstract
Interactions with others do not always go as well as one would like, this also applies to workplaces. Strong emotions arise, which can even interfere with hearing what the opponent is saying. During the research, the main reasons why conflicts arise in the workplace are investigated. This study reveals that regardless of where interpersonal conflict occurs, its root causes are the same. The study proposes five basic steps for constructive conflict resolution.
Full Text



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