Veronika Suzanska, Galina Robertsone

Proceedings of the 27th World Multi-Conference on Systemics, Cybernetics and Informatics: WMSCI 2023, pp. 265-270 (2023); https://doi.org/10.54808/WMSCI2023.01.265

Veronika Suzanska
Faculty of Engineering Economics and Management, Riga Technical University, Riga, Latvia

Galina Robertsone
Faculty of Engineering Economics and Management, Riga Technical University, Riga, Latvia

Cite this paper as:
Suzanska, V., Robertsone, G. (2023). Factors Affecting the Implementation of Quality Management Systems in Organizations. In N. Callaos, E. Gaile-Sarkane, S. Hashimoto, N. Lace, B. Sánchez, M. Savoie (Eds.), Proceedings of the 27th World Multi-Conference on Systemics, Cybernetics and Informatics: WMSCI 2023, pp. 265-270. International Institute of Informatics and Cybernetics. https://doi.org/10.54808/WMSCI2023.01.265

The strive of the companies for profit and competitiveness is forcing them to look for more suitable tools and solutions for business development and efficient resource management. The aim of the research is to identify factors that influence the decision and the motivation for quality management system (QMS) implementation as a tool to improve the performance of companies. The research covers a range of companies active in various areas of business. The research question is “What factors affect the decision to implement a quality management system in a company?" The research objectives are to analyze QMS implementation impacting factors and answer the research question by performing a literature review and analysis, followed by empirical research.