Daria Frolova, Olga Bernikova

Proceedings of the 27th World Multi-Conference on Systemics, Cybernetics and Informatics: WMSCI 2023, pp. 114-118 (2023); https://doi.org/10.54808/WMSCI2023.01.114

Daria Frolova
St Petersburg State University, St Petersburg, Russian Federation

Olga Bernikova
Research Laboratory for Analysis and Modeling of Social Processes, St Petersburg State University, St Petersburg, Russian Federation

Cite this paper as:
Frolova, D., Bernikova, O. (2023). Connecting Minds: Transdisciplinary Communications in the Development and Operation of Mental Health Chatbots. In N. Callaos, E. Gaile-Sarkane, S. Hashimoto, N. Lace, B. Sánchez, M. Savoie (Eds.), Proceedings of the 27th World Multi-Conference on Systemics, Cybernetics and Informatics: WMSCI 2023, pp. 114-118. International Institute of Informatics and Cybernetics. https://doi.org/10.54808/WMSCI2023.01.114

In recent years, the development of Artificial Intelligence technologies and chatbots has revolutionized various industries, including psychology. Mental health chatbots have become a promising tool for providing support, guidance, and counseling to people struggling with mental health issues. Mental health chatbots are artificial intelligence programs that simulate a dialogue with a person and are configured to instantly answer the user's question. The advantages of chatbots in relation to traditional psychological therapy are their availability, low cost, anonymity, etc.
This study regards the concept of transdisciplinary communications through the prism of mental health chatbots. Transdisciplinary communication involves sharing knowledge and skills across and beyond disciplines, bringing together ideas and experiences to solve complex problems. Psychotherapy chatbots embody this concept, drawing on psychology, computer science, linguistics, ethics and other disciplines to create a comprehensive support system.
As such, transdisciplinary collaboration involves psychologists, programmers, linguists, and lawyers working together to improve chatbot algorithms, develop a sound ethical framework, and deliver the highest quality of service. As technology advances and new research emerges, chatbots have the potential to revolutionize mental health support, complementing conventional therapy and improving the overall well-being of people in need. As a case-study, the research examines the features of chatbots in Arabic and Chinese.