Jana Ozolina, Sanita Saitere, Elina Gaile-Sarkane

Proceedings of the 28th World Multi-Conference on Systemics, Cybernetics and Informatics: WMSCI 2024, pp. 147-154 (2024); https://doi.org/10.54808/WMSCI2024.01.147

Jana Ozolina
Faculty of Engineering Economics and Management, Riga Technical University, Riga, Latvia

Sanita Saitere
Department of Psychology, Faculty of Education Sciences and Psychology, University of Latvia, Riga, Latvia

Elina Gaile-Sarkane
Faculty of Engineering Economics and Management, Riga Technical University, Riga, Latvia

Cite this paper as:
Ozolina, J., Saitere, S., Gaile-Sarkane, E. (2024). Bridging Generational Gaps: Reducing Conflict and Enhancing Collaboration in the Workplace. In N. Callaos, E. Gaile-Sarkane, N. Lace, B. Sánchez, M. Savoie (Eds.), Proceedings of the 28th World Multi-Conference on Systemics, Cybernetics and Informatics: WMSCI 2024, pp. 147-154. International Institute of Informatics and Cybernetics. https://doi.org/10.54808/WMSCI2024.01.147

This research investigates the complexities inherent in managing generational diversity within contemporary workplaces, with a focus on identifying and mitigating sources of conflict while fostering intergenerational collaboration. By examining employees spanning The Silent Generation, Baby Boomers, Generation X, Millennials, and Generation Z, the study elucidates the influence of divergent values, expectations, and communication styles on workplace dynamics.
The findings suggest that, although managing generational diversity presents considerable challenges, it concurrently offers substantial opportunities for innovation and organizational growth when approached effectively. The study underscores the critical importance of tailored conflict resolution strategies, inclusive communication practices, and targeted training programs designed to bridge generational gaps.
This research provides valuable insights for entrepreneurs and business leaders, emphasizing the potential for enhanced productivity and employee satisfaction through improved intergenerational collaboration. It contributes to the broader discourse on workplace diversity and inclusion, offering practical recommendations for leveraging the strengths of multi-generational teams to drive business success.